Before doing furniture related business with us, there are some questions that may arise. Please kindly refer to the following questions and answers to get insights of doing business with us.
Products
Q: What furniture products do you produce?
A: We produce teak furniture products for indoor and outdoor use.
Q: How do you make sure that your furniture is safe and functional?
A: We produce the furniture by using good production standards started from choosing the teak wood material, executing the raw materials into finished goods, until safe delivery.
Q: What are your production standards then?
A: Production standards are started from raw material choice. To ensure product safety, teak wood must have proper diameter size. This wood choice is sometimes tricky since by using smaller diameter for teak wood, production cost can be reduced significantly. However, this kind of strategy is not strategic in the long term business relation since the product will have lower quality and it is detrimental to customer's trust . To make sure that the wood diameter size is proper, we will show the customers how we choose teak wood material. By choosing the proper teak material, we add the value of it by employing experienced and skillful woodworkers to execute it into finished goods. Production standards are well supported by production facilities ranging from modern machinery, proper kiln-dry and storage rooms.
Price
Q: What is your pricing policies to ensure that I can get more benefit by doing business with you?
A: Pricing policies sometimes can be very tricky. There are so many costing aspects that can be reduced just to get nice impression from customers. However, we don't do such thing since it is not categorized as long term business strategy. Pricing for us is related to production efficiency by choosing competitive teak wood supplier and executing raw material using the experienced and skillful woodworkers. Those two things (raw material and woodworkers) are prime costs that every manufacturer should take into deeper considerations. Conversion costs or overhead costs are heavy related to machinery. By using modern facilities, we are sure that we are on the right path of production efficiency. Previous costing aspects are then combined with targeted margin to deliver the final price. We do realize that taking margin too high is not a strategic move to penetrate the market and also to preserve business continuity. Thus, we choose to make our margin as moderate as possible so that we can make a good equilibrium point between margin and business continuity.
Q: When I get quotes from you, what are the price assumptions?
A: We assume that price is FOB Tanjung Mas Semarang Sea Port. It means that product price includes the local handling charges. The shipping fee from port of origin to port of destination is of customer's responsibility.
Order
Q: Can you tell me about minimum order quantity?
A: Yes, of course. The minimum order quantity is 1 x 20' container. The estimated volume for furniture product for 1 x 20' container is approximately 30 cubic meter. Any order less than that volume is considered not economical.
Q: Before doing any business with you, it is common for me to test you doing prototype product or sample. Can you do it? Will you charge me for the sample?
A: It is recommended for every customer test the manufacturer's capability by producing prototype or sample. We are surely good in this matter and we welcome you to send us the technical drawing or other medias to be our reference in executing the sample. As for the charge, it is free as long as the sample does not cost us more than USD 300.
Q: If my order is a custom order with high product varieties, will you still accept my order?
A: Yes of course. It is also recommended that you sell the unique products to your local customers.
Privacy
Q: I am doing an extensive research to make sure that I get the best teak furniture supplier from Indonesia. Unfortunately I am not interested in doing business with you. How can you assure me that you will not contact me again to keep my privacy?
A: The basic assurance for this matter is our statement that we do keep everyone's privacy. If you are not interested in doing business with us for some reasons, we will not interrupt you by contacting you again with any means of communication. However, if you change your mind, we are ready to serve you as best as possible.
Should you have any further questions or inquiries, please don't hesitate to contact us.